SUBTITUTION POLICY
Sweet Memory Baskets reserve the right to substitute a product at an equal or greater value in any of our gift baskets. At times we or our suppliers may not have some items in stock. We have to substitute items within one of our gift baskets to ensure timely delivery. The substitute product will always be equal or greater value.
SHIPPING POLICY
• We cannot ship to PO Boxes, APO.
• Please be sure to provide an accurate address before we shipped the order. Invalid address may subject to a delay.
Delivery time
All personalized items will take about 1-2 days from the purchase date to process and the item will NOT ship immediately after you purchased it. It will be delivered 1 day/2 days after the personalization is done.
Canceling Your Order
If you decide for some reason that you want to cancel an order you just placed, we can only do so if we have not processed the order yet. Please note that we process most orders immediately upon receipt.
Damaged/Missing-On-Arrival (D/MOA) Items
In the event the item you receive is D/MOA, please contact us immediately. You MUST SAVE the damaged product and packaging for a possible claim by us with the carrier. You must report any damage or missing items to us within 1-2 days and we might ask you to send us some photos.
Guarantee
Customer satisfaction is our top priority. If for some reason you are not satisfied with the order, we will give you a full refund.
PRIVACY POLICY
we have a firm commitment to privacy. You should know that Buy SandAndArt gathers data only from shopper; we do not gather and store information about visitors to the site. We also DO NOT SELL customers information to third party.
Personal Information
We use your personal information in the following ways:
• To process your order
• To process your payment
• To send your order to you
• To get in touch with you when such contact is necessary and is related to the purposes of the SandAndArt system.
• Unique identifiers are used to verify your identity and as account numbers in our record system.
• Financial information (if collected) is used to bill you for product purchases
• To monitor the use of our system and look for ways to improve our services
• We do not keep your credit card information
