Frequently Asked Questions

Creating your custom sand artwork is simple. Choose your art type, select the number of subjects when applicable, choose from the compatible glass options, upload your photo, and add any personalization or special instructions. Review your selections and complete your order. Our artists will then begin creating your artwork by hand using colored sand.

For the best results, upload a clear, high-resolution photo where the main subject is easy to see. Good lighting and visible facial or subject details help our artists recreate your image more accurately in sand.

Yes. If you would like elements or subjects from different photos combined into one artwork, provide the clearest photos available and explain what you would like in the Special Instructions field. We will review your request to make sure it can be created successfully.

Yes. During the ordering process, you can add a name or short text, a special date, and instructions for the artist. Use the Special Instructions field to tell us about any details that are important to your artwork.

Yes. You can describe your preferred background in the Special Instructions field. If you have a specific background reference, you can let us know. Our artists can also choose a background that complements the subject and works well with the sand artwork.

You don't have to figure it out yourself. After you select your art type and number of subjects, our ordering system automatically shows the glass options that are compatible with your artwork. Each option includes its shape, dimensions, and price.

Different artwork requires different amounts of space and detail. For example, artwork with multiple people requires a larger glass than a simple landscape or object. We only show glass options that provide enough space for our artists to create the selected artwork properly.

Yes. Every SandAndArt piece is individually handcrafted by an artist using colored sand inside glass. It is not a printed photograph placed inside the glass. The image itself is carefully created with sand.

Your photo is the reference for the artwork, but sand art is a handmade artistic interpretation rather than a photographic reproduction. Our artists carefully recreate the important features, colors, and character of your image while working within the unique texture and nature of colored sand. Because every piece is handmade, each artwork is one of a kind.

Creation time depends on the complexity, size, and level of detail of your artwork. Because every piece is made individually by hand, please allow sufficient time for the artist to complete your piece carefully. Shipping time is separate from the artwork creation time.

Yes. We can provide photos of the completed artwork before it is prepared for shipment so you can see the finished piece.

If you have a concern after reviewing the completed artwork, contact us as soon as possible. Because sand artwork is handmade and some details cannot always be changed without affecting the piece, requested adjustments are reviewed individually to determine what is possible.

Shipping is calculated based on the glass size and weight selected for your artwork, along with the delivery destination. The available shipping cost is shown during checkout before you complete your order.

We can ship SandAndArt pieces to many international destinations. Available shipping options and costs depend on the destination and will be shown during checkout when service is available.

If your artwork is for a birthday, anniversary, wedding, or another special occasion, please include the requested date in your Special Instructions. We will do our best to accommodate your timeline, but because each piece is handmade and shipping times can vary, delivery by a specific date cannot be guaranteed unless confirmed by us.

Please contact us as soon as possible and provide clear photos of the artwork, glass, and packaging. We will review the situation with you and determine the appropriate solution based on the condition of the order.

Absolutely. Custom sand artwork can be created as a meaningful gift for birthdays, anniversaries, weddings, memorials, family occasions, and other special moments. You can ship the order directly to the recipient by entering their delivery address during checkout.

Because every artwork is custom-made specifically for you, contact us as soon as possible if you need to change or cancel an order. Once the artist has started creating your artwork, cancellation or certain changes may no longer be possible.

Because each SandAndArt piece is personalized and made specifically from your photo and selections, custom artwork is generally not eligible for standard returns. If there is a problem with your order, please contact us so we can review the situation. Please see our Returns & Refunds policy for complete details.

If you have questions about your photo, artwork, order, or delivery, you can contact us through our Contact Us page. We're happy to help before or after you place your order.