YOUR PRIVACY MATTERS
This Privacy Policy explains how SandAndArt collects, uses, and shares information when you visit our website, contact us, or place an order for custom artwork.
OUR COMMITMENT
When you create something personal with SandAndArt, you may share information with us such as your contact details, shipping information, order preferences, and photographs used to create your artwork.
We use this information to operate our store, create and fulfill your order, communicate with you, provide customer support, improve our services, maintain security, and comply with applicable legal obligations.
INFORMATION WE COLLECT
When you interact with SandAndArt, we may collect information that you voluntarily provide to us.
This may include:
CUSTOM ARTWORK
Creating custom SandAndArt artwork may require you to upload photographs or other reference images.
We use these materials as necessary to review your request, communicate your instructions to the artists involved in creating your piece, produce your artwork, provide customer support, and fulfill your order.
Please only submit photographs, images, text, or other materials that you have the right or permission to provide for these purposes.
AUTOMATIC INFORMATION
When you visit our website, certain information may be collected automatically through Shopify and other technologies used to operate and protect the store.
This may include information such as:
This information may help us operate the website, understand how customers use it, maintain security, and improve the shopping experience.
HOW WE USE INFORMATION
We may use personal information to:
PAYMENTS
Payments made through our store are processed using payment services made available through Shopify and other applicable payment providers.
Payment providers may collect and process information necessary to authorize and complete your transaction in accordance with their own privacy and security practices.
SandAndArt does not need to directly receive or store your full payment card number in order to create your custom artwork.
SERVICE PROVIDERS
We may share information when reasonably necessary with service providers and partners that help us operate SandAndArt and fulfill customer orders.
These may include providers involved in:
We may also disclose information when required by law, to respond to lawful requests, or when reasonably necessary to protect our customers, our business, or others.
COOKIES
Our website may use cookies and similar technologies to provide essential store functionality, remember preferences, understand website usage, maintain security, and support other features available through Shopify and our service providers.
Some cookies are necessary for functions such as the shopping cart and checkout, while others may support analytics, preferences, or other website features.
Depending on your location, you may have options to manage certain cookie preferences through your browser or available website privacy controls.
SHOPIFY
Our store is hosted and operated using Shopify. Shopify provides the ecommerce technology that allows us to offer our products and services through this website.
As part of providing these services, Shopify may process personal information relating to visitors and customers in accordance with its applicable privacy practices.
DATA RETENTION
We retain information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining appropriate business and transaction records, providing customer service, resolving disputes, preventing fraud, and meeting legal or regulatory requirements.
Retention periods may vary depending on the type of information and the reason it is being retained.
SECURITY
We take reasonable steps designed to protect personal information and use service providers that maintain security measures appropriate to their services.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
YOUR PRIVACY RIGHTS
Depending on where you live, applicable privacy laws may provide you with certain rights concerning your personal information.
These may include rights to request access to, correction of, or deletion of certain personal information, as well as other privacy choices provided by applicable law.
Some requests may be subject to legal exceptions or information that we are required or permitted to retain.
To submit a privacy-related request, please contact us at admin@sandandart.com.
CHILDREN
Our website and services are intended for customers who are legally able to make purchases or who use the service with appropriate parent or guardian involvement.
We do not knowingly seek to collect personal information from children in violation of applicable privacy laws.
INTERNATIONAL SERVICES
Because SandAndArt, Shopify, our artists, shipping providers, and other service providers may operate in different locations, information may be processed or transferred outside the region where you live when necessary to provide our services.
Where required, such processing is subject to applicable legal requirements and safeguards.
POLICY UPDATES
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or legal requirements.
The updated version will be posted on this page when changes are made.
CONTACT
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us.
Email: admin@sandandart.com
HAVE A PRIVACY QUESTION?
Contact us if you have a question about your information, your order, or this Privacy Policy.
Contact Us