FROM OUR ARTISTS TO YOUR HOME
Every SandAndArt piece is individually handcrafted and carefully prepared for its journey to you. Here’s what to expect from production through delivery.
MADE BEFORE IT SHIPS
Your SandAndArt piece does not come from a warehouse shelf. Each artwork is individually created by hand using colored sand, based on your photo, selected glass, and personalization.
Because every piece is custom-made, please allow time for both the creation of your artwork and its delivery.
PRODUCTION
Every order begins with our artists carefully reviewing your photo and order details before creating your artwork by hand.
Production time can vary depending on the artwork, number of subjects, level of detail, glass selection, and current order volume.
If your order is needed for a special occasion or specific date, please contact us before ordering whenever possible. We will let you know whether the requested timeline can reasonably be accommodated.
SHIPPING
Once your artwork is completed and ready to leave our artists, it is carefully prepared and packed for shipment.
Shipping options and charges are calculated during checkout based on the selected artwork, glass size and weight, and delivery destination.
The shipping charge shown at checkout applies to the order based on the shipping information provided by the customer.
DELIVERY
Delivery time begins after your artwork has been completed and handed over to the shipping carrier.
Estimated delivery times may vary depending on the destination, shipping service, customs processing when applicable, weather, carrier conditions, and other circumstances outside our control.
Any delivery estimate provided by a carrier should be considered an estimate rather than a guaranteed delivery date unless the shipping service specifically states otherwise.
TRACKING
When tracking information is available for your shipment, it will be provided after your order has been dispatched.
Please allow some time for the carrier’s tracking system to update after the shipment has been processed.
INTERNATIONAL ORDERS
SandAndArt may ship to international destinations where shipping service is available.
International shipments may require additional transit time and may be subject to customs processing, import duties, taxes, or other fees imposed by the destination country.
Any customs duties, import taxes, or similar charges that are not collected during checkout are the responsibility of the recipient.
PACKAGING
SandAndArt pieces contain glass and require careful handling. Each order is securely prepared for shipment using protective packaging appropriate for the artwork and glass selected.
Packaging materials and methods may vary depending on the size, shape, and destination of the artwork.
DELIVERY PROBLEMS
Please contact us as soon as possible and keep the artwork, shipping box, and all original packaging while we review the issue.
Please provide your order number along with clear photos of the artwork, glass, shipping box, and packaging.
Carrier delays can occasionally occur after an order has been dispatched. Please check your tracking information first for the latest carrier update.
If the shipment appears significantly delayed or the tracking information has stopped updating, contact us and we will help review the available shipping information.
Please contact us with your order number and tracking information. We will review the shipment details and determine the appropriate next steps based on the circumstances.
DELIVERY DETAILS
Please review your shipping address carefully before completing your order.
If you notice an address error after placing your order, contact us as soon as possible. We will do our best to update the address before shipment when possible.
Once an order has been dispatched, address changes may no longer be possible and may be subject to carrier restrictions or additional charges.
NEED HELP WITH YOUR DELIVERY?
Have a question about shipping, tracking, or an existing order? Send us a message and we'll be happy to help.
Contact Us