Shipping Policy

SandAndArt creates custom, handcrafted artwork made specifically for each customer. This Shipping Policy explains how shipping and delivery work for your order.

1. Shipping Costs

Shipping charges are calculated during checkout based on factors such as the selected glass size, package weight, shipping destination, and available shipping service.

The shipping cost shown at checkout will be added to your order total before payment is completed.

2. Production & Processing

Each SandAndArt piece is individually handcrafted after your order is placed.

Because every artwork is custom-made, production time may vary depending on the complexity of the artwork, number of subjects, selected glass, personalization details, and current production volume.

Production time is separate from shipping transit time.

3. Shipping & Delivery Estimates

Available shipping options and applicable shipping charges are displayed during checkout when available.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, customs processing, holidays, destination restrictions, or other circumstances outside our reasonable control.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before completing your order.

If you notice an error in your shipping address after placing an order, contact us as soon as possible at admin@sandandart.com. We will do our best to update the address if the order has not yet shipped.

Once a shipment has been handed to the carrier, we may not be able to change the delivery address.

5. Order Tracking

When tracking information is available, it may be provided by email or through your order status page after your artwork has shipped.

Tracking availability and updates depend on the shipping carrier and destination.

6. International Shipping

SandAndArt may ship orders internationally where shipping service is available.

International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country. Unless otherwise stated during checkout, customers are responsible for any applicable import duties, taxes, or customs charges.

Customs processing may also affect delivery times.

7. Shipping Damage

Please inspect your artwork and packaging when your order arrives.

If your artwork arrives damaged, contact us promptly at admin@sandandart.com and provide:

• Your order number
• Clear photographs of the damaged artwork
• Photographs of the shipping box and protective packaging
• A brief description of the damage

Please keep the artwork and all original packaging until we have reviewed the issue.

We will review the information and work with you toward an appropriate resolution in accordance with our Return and Refund Policy.

8. Lost or Delayed Shipments

If your tracking information shows an unusual delay or you believe your package may be lost, please contact us at admin@sandandart.com.

We may work with the shipping carrier to investigate the shipment and determine the appropriate next steps.

9. Questions

For questions regarding shipping or delivery, please contact:

SandAndArt
Email: admin@sandandart.com